Client: Medical
Role: Call Center Rep (Medical)
Payrate: $21/hr-$22/hr
Onsite 5 days a week Middletown, CT
Contract until April with potential to extend
Location: Middletown, CT
Job Summary:
The Medical Call Center Representative is responsible for providing exceptional customer service to patients, healthcare providers, and other stakeholders. This role involves answering inbound and making outbound calls related to medical inquiries, scheduling appointments, handling patient information, and providing support for various healthcare services in a timely and accurate manner.
Key Responsibilities:- Handle inbound and outbound calls in a professional, courteous, and timely manner.
- Assist patients with appointment scheduling, cancellations, or rescheduling.
- Provide general information on medical services, procedures, and insurance coverage.
- Address and resolve patient inquiries, concerns, and issues in accordance with company guidelines and healthcare regulations (HIPAA).
- Accurately enter and update patient information into the system, ensuring confidentiality and compliance with privacy laws.
- Process referrals, insurance verification, and claims inquiries.
- Collaborate with healthcare providers, specialists, and other team members to ensure seamless coordination of patient care.
- Provide patients with pre-appointment instructions or follow-up care information as needed.
- Document all interactions in the call center system, ensuring all details are accurate and complete.
- Maintain up-to-date knowledge of services, procedures, and policies related to medical care.
- Ensure a positive patient experience through empathy, professionalism, and active listening.
- Work towards meeting and exceeding individual and team performance metrics.
Qualifications:- High school diploma or equivalent required; some college or related certifications in healthcare or customer service preferred.
- Prior experience in a call center or customer service role, preferably in the healthcare or medical field.
- Knowledge of medical terminology and healthcare practices is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- Familiarity with electronic health records (EHR) systems and other healthcare software is a plus.
- Ability to maintain confidentiality and adhere to privacy regulations (e.g., HIPAA).
- Compassionate, patient-focused approach to customer service.
Skills & Abilities:- Strong problem-solving and conflict resolution skills.
- Attention to detail and accuracy in data entry.
- Excellent organizational and time management skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and call center software.
- Bilingual abilities (e.g., English/Spanish) are a plus.
Working Conditions:- This position may require shift work, including evenings, weekends, and holidays.
- Position may be performed remotely or onsite, depending on the employer's policies.